Conditions, Terms and Processing Time
Packages ship via USPS, first class or priority, or UPS with tracking number.
Current turnaround time is 1-2 weeks. A tracking number will be sent via email when your shipping label has been created. Maison de Mings is not responsible for items shipped to the wrong address that you provide, so please make sure everything is correct before checking out.
For the most part, everything in our shop is made to order. We offer a variety of color customizations, which makes us unique. Your handmade item is created just for you. For this reason, we cannot offer returns unless there is a quality issue with your order.
If there is a problem with your order upon arrival, please email us at email@example.com within 72 hours of delivery. Be sure to include your name, order number and tracking number (if available).
If items arrive damaged, photos will be required and upon approval, replacements or refund will be sent. In some cases, a claim may need to be filed with the USPS.
Customer is fully responsible for return shipping charges unless a shipping mistake has been made on our end. All items must be returned in original condition, otherwise a refund/replacement will not be issued.
Maison de Mings is not responsible for lost or stolen packages.
We do not offer refunds or exchanges on wholesale orders, or items purchased at any of our retailers. Please contact your retailer to inquire about their refund/exchange policy.